Returns & Refunds Policy

If you are an end consumer and purchased at a distance, you have 14 calendar days from receiving the product to withdraw from the purchase without giving a reason, under Decree-Law No. 24/2014.

This right generally does not apply to purchases made by businesses in the course of their professional activity — in that case, please contact us to agree on a return on a case-by-case basis.

Email [email protected] with your order number, the product and the reason for the return. We will provide the return address and instructions.

The product must be returned in its original packaging, without signs of use beyond what is necessary to check its nature and function.

Single-use products (for example, shock or temperature indicators that have already been triggered) cannot be resold once used; if the seal or indicator was activated, the return may not be accepted unless there is a manufacturing defect.

Unless the product is defective or the error is ours, the cost of return shipping is borne by the customer.

After receiving and inspecting the returned product, we process the refund using the same payment method as the original purchase, within the applicable legal period (up to 14 days from when you inform us of your decision to withdraw, for consumers).

If a product arrives defective or damaged, contact [email protected] within a reasonable time with photos of the product and packaging. This is handled as a warranty/carrier claim and is not subject to the return-shipping costs described in section 4.